AKAAL Transport Ltd, trading as AKAAL Packaging (Companies House No. 08250704) wants every order to arrive right. If something is not as expected, here is exactly how returns and refunds work.
1. 30-Day Return Window
You may return any unused item within 30 days of delivery for a refund. Goods must be in their original, undamaged packaging and in resalable condition. Sealed packs (tape rolls, label sheets, bubble wrap) must remain unopened.
2. Faulty or Damaged Goods
If an item arrives damaged or is faulty, tell us within 14 days and we will put it right: a full refund including return postage, or a free replacement — your choice. A photo of the damage speeds things up.
3. How to Start a Return
- Email us at info@akaalpackaging.shop with your order number and the reason for return.
- We confirm within 1 working day and give you the return address and instructions.
- Send the parcel back. For change-of-mind returns, return postage is payable by you; for faulty goods, we cover it.
- Refund issued within 5–10 working days of the item arriving back — to your original payment method.
4. Refund Amounts
| Reason | Goods refunded | Return postage |
|---|---|---|
| Faulty / damaged on arrival | 100% | We pay |
| Wrong item sent (our error) | 100% | We pay |
| Change of mind (unused, sealed) | 100% | You pay |
| Opened / used / not resalable | Case by case | You pay |
5. Cancellations
Orders can be cancelled free of charge any time before dispatch — email us and we will stop it. Once a parcel is with the courier, please use the returns process instead.
6. Europe Orders
For delivery addresses outside the UK, contact us before ordering and we will confirm the returns route and any customs considerations in writing. UK consumer law applies to all orders placed on this site.
Questions? Email info@akaalpackaging.shop or call +44 7877 606452 (Mon–Fri 9:00–17:30 UK time).